Returns & Refund Policy (UK Law Compliant)

1. Overview

At AW3D Studio, each order is made individually and often includes your own photos, text, or designs.

Because of this, different rules apply to personalised or custom-made items under UK law.

We comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Personalised & Custom-Made Products

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  No returns, exchanges or refunds are accepted on personalised or custom-made products unless they are faulty, damaged or not as described.
  
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  “Personalised” or “custom-made” means any product made using photos, text or design choices provided by you.
  
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  You are responsible for ensuring your photos, wording and design details are correct before production begins.
  
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  Once printing has started, orders cannot be cancelled or changed.
  

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect:

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  Contact us within 14 days of delivery using the Contact Page in the main menu.
  
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  Include your order number, a short description and clear photos showing the issue.
  
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  If the issue is confirmed, we will offer a replacement or refund at no cost to you.
  
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  Damage caused by misuse or general wear and tear is not covered.
  

4. Standard (Non-Personalised) Items

For non-personalised products such as accessories or light bases:

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  You have a 14-day cooling-off period from the day you receive the item to request a return.
  
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  Items must be unused, undamaged and in their original packaging.
  
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  Return postage is the buyer’s responsibility unless the product is faulty or incorrect.
  
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  Refunds are processed within 5 working days after inspection of the returned goods.
  

5. Order Cancellations

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  Personalised or custom orders cannot be cancelled once production has begun.
  
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  Standard items may be cancelled before dispatch by reaching out via the Contact Page.
  

6. How to Request a Return or Report an Issue

All return and issue requests must be submitted through the Contact Page on our website.

We aim to respond within 48 hours with next steps.

7. Image Rights & Examples

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  All product images on our website and social media are examples only to show possible outcomes.
  
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  Finished products may vary slightly depending on photo quality, print settings and materials used.
  
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  By uploading images, you confirm that you own or have permission to use them.
  

8. Our Commitment

We take great care to ensure every order meets our quality standards.

If something isn’t right, we will always do what is fair, but because every custom piece is made uniquely for you, we must protect our business by following these policies strictly.

Shipping Policy

1. Order Processing

All items from AW3D Studio are made to order.

Production and preparation typically take 7–10 business days from the date of your order.

During peak seasons (such as Christmas), processing times may be slightly longer due to order volume.

You will receive a confirmation once your order has been dispatched.

2. Delivery Times

Once shipped, most UK orders arrive within 2–4 business days.

Delivery times may vary depending on Royal Mail or courier delays, which are outside our control.

If your parcel hasn’t arrived after 14 business days from dispatch, please reach out through the Contact Page in the menu.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

We currently ship across the UK only.

4. Tracking & Updates

Where tracking is available, details will be sent to you by email or text once your order is on its way.

Please check your spam or junk folder if you don’t see an update after dispatch.

5. Damaged or Lost Parcels

If your order arrives damaged or does not arrive at all:

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  Contact us through the Contact Page within 7 days of delivery (or expected delivery).
  
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  Include your order number and, if applicable, clear photos of the packaging and product.
  
  We’ll investigate and, if confirmed, arrange a replacement or refund where appropriate.
  

6. Address Accuracy

Please ensure your delivery address is correct at checkout.

We cannot be held responsible for items sent to incorrect addresses provided by the customer.

AW3D Studio – Terms & Conditions of Sale

Last updated: October 2025

Welcome to AW3D Studio. By placing an order through our website, you agree to the following Terms & Conditions.

Please read them carefully before purchasing any products or using our services.

1. About Us

AW3D Studio is a UK-based small business specialising in custom 3D-printed photo products and gifts.

Trading name: AW3D Studio

Email: info.aw3dstudio@gmail.com

Operating location: North East, UK

2. Products and Personalisation

All of our products are made to order using the photographs or information you provide.

We rely on the quality of your uploads, so please ensure your images are clear, high-resolution, and owned by you.

We may resize, crop, or slightly adjust your photos to achieve the best print quality.

By submitting photos, you confirm you have permission to use them and that they do not infringe on any third-party copyright or trademark.

3. Order Process

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  Once an order is placed and payment is received, we begin preparing your design.
  
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  Orders cannot be changed or cancelled once production has started.
  
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  For bespoke or personalised items, production generally begins within 24–48 hours of order confirmation.
  

You will receive an email confirmation once your order has been successfully placed.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time, but such changes will not affect confirmed orders.

Payment is taken at checkout through Shopify Payments, PayPal, or any other secure payment processor integrated on our site.

5. Production and Delivery

All personalised products are handmade to order.

Typical production time is 3-7 working days, though this may extend during busy periods.

We currently deliver within the UK.

Delivery times are estimates only and depend on Royal Mail or courier services.

AW3D Studio is not liable for postal delays or failed deliveries caused by incorrect addresses provided at checkout.

If a parcel is lost or arrives damaged, please contact us within 7 days of delivery and include photos of both the product and packaging.

6. Returns, Cancellations & Refunds

Because our products are personalised and custom-made, they are exempt from cancellation or return under the Consumer Contracts Regulations 2013 unless faulty or incorrect.

If your order arrives faulty or damaged:

1. 
   Contact us within 7 days of receiving it.
   
2. 
   Provide your order number and clear photos of the issue.
   
3. 
   We will assess the fault and, if confirmed, offer a replacement or refund.
   

We do not accept returns for:

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  Customer-supplied photo errors (blurry, cropped, or low-quality images).
  
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  Spelling or wording mistakes supplied by the customer.
  
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  Slight variations in colour or finish due to 3D-printing materials and lighting.
  

Refunds (where approved) will be made via your original payment method.

7. Intellectual Property

All designs, layouts, and images created by AW3D Studio remain our intellectual property and may not be reproduced or resold without permission.

Example product photos shown on our website are for display purposes only.

We do not claim ownership of any copyrighted characters or brands featured in sample designs.

All customer-supplied images are used solely to fulfil your order and will never be shared, resold, or published by AW3D Studio.

8. Limitation of Liability

To the fullest extent permitted by law:

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  AW3D Studio is not liable for indirect or consequential loss, loss of profits, or emotional distress caused by a faulty or delayed product.
  
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  Our total liability shall not exceed the total price of the goods purchased.
  

9. Privacy and Data Protection

We respect your privacy and handle all data in line with the UK GDPR and Data Protection Act 2018.

For full details, see our Privacy Policy.

We will only use your personal data to:

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  Process and deliver your order.
  
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  Contact you about your order.
  
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  Send marketing emails (if you have opted in).
  

Uploaded photos are stored securely and deleted periodically after fulfilment.

10. Force Majeure

We are not liable for delays or non-performance caused by circumstances beyond our control, such as postal strikes, equipment failure, or illness.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact via the Contact option in the menu.